Repairers

S is for supportive. One of our most important values! We will support claimants, taxi operators, repairers and at-fault insurers as part of accident claims management service.

P is for positive – being caring and proactive; ensuring customer needs are met and helping to achieve high customer/employee satisfaction.

I is for Integrity – ensuring services are based on the key principles of selflessness, integrity, objectivity, accountability, openness, honesty and leadership.

R is for Responsive – Making best endeavours to reduce credit hire periods and responding to service requests promptly

I is for Innovation – We’re a learning organisation who will use innovation to continuously improve

T is for Together – We’re accountable to a range of stakeholders including non-fault taxi drivers and third-party insurers.  We will work in partnership to build trust, and deliver services with transparency and efficacy.