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Taxi Operators

We understand road accidents can impact businesses such as private hire operators, significantly. Your business will be unable to service your customers and you may also lose out on commission/rent from your drivers.

This is a double whammy and the impact on your business could be significant given your regular customers (in other words your passengers) will be demanding a consistent and punctual taxi service.

Credit hire is offered when your driver is not at fault, and we are confident that the circumstances of the claim mean that we will be able to recover the cost of the replacement private hire or hackney carriage licensed vehicle.

The specialist nature of your transport service requires replacement vehicles to be private hire or hackney carriage licensed (by the relevant local authority) so they can be used by your drivers with immediate effect. You can be rest assured because we have many years of experience dealing with local authority licensing teams.

With our large stock of private hire licensed vehicles, we are able to assist you when this happens to ensure your business continues uninterrupted.

Our diverse fleet of private hire licensed vehicles means we can provide drivers cars, MPVs, minibuses and wheelchair accessible vehicles.

Keeping your SPIRIT up…

Supportive

S is for supportive. One of our most important values! We will support claimants, taxi operators, repairers and at-fault insurers as part of accident claims management service.

Positive

P is for positive – being caring and proactive; ensuring customer needs are met and helping to achieve high customer/employee satisfaction.

Integrity

I is for Integrity – ensuring services are based on the key principles of selflessness, integrity, objectivity, accountability, openness, honesty and leadership.

Responsive

R is for Responsive – Making best endeavours to reduce credit hire periods and responding to service requests promptly

Innovation

I is for Innovation – We’re a learning organisation who will use innovation to continuously improve

Together

T is for Together – We’re accountable to a range of stakeholders including non-fault taxi drivers and third-party insurers. We will work in partnership to build trust, and deliver services with transparency and efficacy.